Dr Guangzhi Shang is Jim Moran Associate Professor of Operations Management in the Department of Business Analytics, Information Systems, and Supply Chain at Florida State University. His research has been published in Production and Operations Management (POM), Journal of Operations Management (JOM), and Decision Sciences (DS), among others, and recognized by best paper awards at POM, JOM, and POM Society’s College of Operational Excellence. He serves as the co-Department-Editor for the Empirical Research Methods Department at JOM and for the Retail Operations Department at DS. His review service is recognized by the 2019 outstanding reviewer award of DS and the 2018 best reviewer award of the Journal of Operations Management. He was also nominated for the best reviewer for POM and best associate editor for JOM. Dr Guangzhi Shang’s current research has three primary themes: consumer returns management, service labor issues, and management of innovative technologies.